Are the services slow?

Participant 1: I mean, the problem with the services that are free on campus, is that they are very slow. Like, the counselling services are very slow. If someone has to go and report something, I need to talk right away. Like, to take three or four weeks for you to get in touch with someone again, you don’t want that. [...] Even medical stuff is, like, super slow. [...] In my country, maybe our site is not that great, but we take action quickly. We don’t sit and take too long for things to happen or something. [...]
Participant 2: I also feel like when comparing our home country, it should be very different. First of all, still, to talk about all this in our country, we can’t expect to go a counsellor and talk about this, you know? I think what we have here is great. But like, it should be mentioned that the services are pretty slow, I should agree on that, but when it comes to counselling, they respond back on time. Like, whenever required, they respond. [...]
Participant 3: Yeah, that may be when it comes to situations like this, because I was sitting in the Counselling Centre waiting for my appointment, and there was an emergency case for someone, and they had to cancel my appointment to take that person in. That’s fine! That’s why I am reporting this example. So, when the situation's like this, where they have respond quick, they do. So am pretty confident with that service, if you ask me.