I’m sorry, your case is closed
My advice regarding security staff is that they should be more helpful. In my experience, there’s one time I went with them for a problem that I had on campus, and at the beginning they didn’t want to help me; they were like, "Yeah, there is nothing we can do, blah blah, you don’t have proof or anything." And I kept pushing them and pushing them to help me and they were like, "Okay, we are gonna help you," but they never called me and they never told me what was going on with my case. I had to go pretty much every day and ask, "Hey what’s going on? How is my case going?" [...] Sometimes the people who were on my case were like, "Yeah, I’m not in your case and the other person who’s in your case is not here and I can’t tell you anything." So there were weeks that I didn’t know what was going on, and after a month or two, I think even three months after, they were like, ‘’Yeah I’m sorry, but we don’t have anything to help you, and your case is closed."