They made something simple very hard
For people with English as a second language, shouldn’t there be something that explains it [the policy]? Or like, certain translations or something to the most common languages? I know a lot of people obviously wouldn’t know this if it is their second language; and they wouldn’t understand it because there are complex words. They are not going to be taught this in ESL classes. [...] They made something simple very hard. It should be simple.