[When supporting a survivor], I would say try to be less formal - be informal! Like, act as if you care and are not just asking me because you have to [...]. And don't come with an idea like you don't believe me, 'cause then I wouldn't be lead to talk to you, 'cause I don't like stuff like that. And I'll just be like, "forget
that." [...] You want to be genuine about it so that the person can be lead to talk to you.