Decent knowledge of the Middle East
I would suggest that they complain to a therapist because by complaining to a therapist, they would feel more comfortable about the topic. I would also like to add that it would be even better if the staff who receives the complaint has decent knowledge of the Middle East and how the culture is like at home. So at least beforehand, they would have an idea of what the person is going through and the background they come from.
Recommendations
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Sign on with a service such as KeepMe.Safe, which connects students with mental health professionals from cultures around the world and promote this service as part of university SV/SA service provision.
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When responding to a disclosure or report of sexual violence involving racially or ethnically marginalized students, provide these students with the choice to work with someone who shares their cultural or racial identity or someone who does not.
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Engage in activities to develop cultural responsiveness as it pertains to sexual violence prevention and response. Apply culturally responsive practices in these areas.
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Consider how a student's identities might affect their expectations and concerns when accessing supports following a sexual assault, or when involved in a sexual assault investigation.