Try not to freak out while they are also freaking out
I would also say, being calm in an uncomfortable situation [is important when someone discloses to you]. You don’t wanna be the person that freaks out when they’re already freaking out and telling you about a horrible experience they had. So, I think an important part is to always stay calm, [try to think] of the help they can get, think of how to help them and try not to freak out while they are also freaking out.
Recommendations
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Use approaches that are trauma informed and survivor-centred.
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Present learning materials in a way that is helpful to a friend supporting a victim/survivor.
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Make supports available to members of the university community who receive disclosures, or raise awareness of these supports within university communities where they already exist.